Support

Effective October 9, 2026

Real people at Better Swag support GTM Swag. Write to us about your account, a campaign, a gift, billing, a connected AI assistant, or your personal information.

Contact support

Write from the email address you use to sign in to GTM Swag when your question is about your account or workspace. That helps us confirm that the request comes from you.

What to include

• The email address you sign in with and your workspace or company name.
• The campaign name, and the gift or order ID if you have one (for example, an ID that begins with send_).
• What you expected, what happened instead, and roughly when it happened. A screenshot helps.
• For a connected assistant or integration: which tool you used (ChatGPT, Claude, another MCP client, or the REST API), and the error message or code it returned.

Please never send us a sign-in code, an API key, an OAuth token, a private gift link, or a full recipient file. We will never ask for them. If you shared one by mistake, revoke the key or connection in GTM Swag and tell us.

Guides and documentation

• Connection guide: set up the GTM Swag API or MCP server with Claude and other AI tools, Clay, and campaign tracking.
• ChatGPT guide: find gifts, prepare drafts and retrieve gift links from ChatGPT.
• API and MCP reference: endpoints, authentication, permissions and examples.

Disconnect ChatGPT, Claude or other tools

You can remove a connected assistant at any time. Disconnecting revokes that tool’s access to your workspace. Saved drafts, campaigns and history stay in GTM Swag. Files you already downloaded and gifts that were already approved are not affected.

• ChatGPT: https://gtmswag.com/chatgpt/oauth/disconnect
• Claude and other MCP clients that signed in with OAuth: https://gtmswag.com/oauth/disconnect

Sign in, check that the page shows the right workspace, and confirm. Then remove the connection in the assistant’s own settings as well. Workspace API keys are revoked separately from Integrations.

Billing, cancellations and refunds

Payments are processed by Stripe. For a question about a charge, send us the campaign name and the date of the payment. To cancel a paid gift before it goes into production, or to ask about a refund, contact us with the gift or campaign details. For an unused prepaid gift, you can regift it to someone else yourself, or request a refund, from the campaign’s gift links page. Our staff review each refund request, and you can follow its status in the campaign. See the Terms of Service for the full rules.

Request access to or deletion of your data

GTM Swag does not yet offer self-service account or data deletion. To ask for a copy of your personal information, a correction, or deletion, email eric@betterswag.com with the subject “Privacy request”. Tell us what you would like us to do and which account or workspace it concerns. We may ask you to confirm your identity before acting. Some records, such as payment and tax records and our security audit log, are kept where we need them to meet legal, accounting or security obligations. Our Privacy Policy explains what we collect and how long we keep it.

If you are a business customer asking on behalf of a recipient, tell us the campaign and recipient so that we can find the right records.

If you received a gift

You do not need a GTM Swag account. On the private gift page you were sent, you can:

• Decline the gift. Choose to decline it and confirm with “Yes, decline this gift”. The gift is cancelled, nothing is shipped to you, and the sender sees that you declined.
• Report the gift. Use “Report this gift” at the bottom of the page if something looks wrong or unwelcome. Our staff review every report.

No gift is ever conditional on a meeting, a reply or a purchase. To ask what information we hold about you, or to have it deleted, email eric@betterswag.com with your name and the company that sent the gift. Please do not include the gift link itself. See Information about gift recipients in our Privacy Policy.

Report a security or abuse concern

If you believe you have found a security vulnerability, or that someone is misusing GTM Swag, email eric@betterswag.com. Describe what you found and how to reproduce it. Please do not access, change or delete data that is not yours while investigating.